We now have a front line Microsoft Certified support team in London, Texas and Melbourne. This means we can provide a 'follow the sun' round the clock support solution for all your hosting needs. What's more we don't actually employ paid support staff. The support team that you deal with own the services that you are using. In  this way you are always dealing with the owner rather than a 'cut and paste' reply regime. The three regional support teams are also continually working together to ensure that we can deliver the best support possible for your hosting needs.