About Mark A. Whitfield

Currently employed as a Project Manager and Pre-sales Technical Consultant at Insider Technologies. This role enables me to remain technically ‘hands-on’ for any issues or software initiatives that may arise for the company’s primary product set, namely the NSK based products Reflex 80:20, Reflex ONE24 and more recently MultiBatch. Since ITL is a relatively small software house, this role carries a wide range of responsibility including; Project management of the complete software development life-cycle for new product initiatives Providing technical assistance in support situations (both in-house and on-site) Production of functional design documents, installation scripts and program specifications for any new or proposed NSK developments A key part in major NSK sales bids in the UK and abroad which also includes presenting to ITL's IT Partners like Insession (now re-joined with ACI) Providing 24x7 support (team) for the Thales e-SECURITY products; Security Resource Manager (SRM) which runs on the NSK platform and both SafeSign Authentication and SafeSign Management Server which run on Windows and Unix platforms. These products provide for the request and response of Cryptographic functions (e.g. MACcing, Random Number Generation, PKI verification) to an attached application. I have represented ITL at the BASE24™ User Group (EBUG) in Lisbon, Malta, Budapest and Edinburgh and given presentations for the ITL BASE24™ enabled NSK monitoring products as part of the EBUG’s technical track sessions. I have also represented the company at both the San Jose International Tandem User Group (ITUG) as well as the UK (BITUG) and written an article for the BITUG Newsletter on approaches to hp NonStop Enterprise Management. I attend the BITUG Special Interest Group (SIG) for NSK technical updates. This role has also to date, involved the research, design and eventual programmatic integration of ITL products with other key third-party applications. These include leading payments application BASE24™ (via the NET24/XPNET layer and Transaction Log Files - (P)TLF), Insession’s communications software, ICE™ and the Enterprise Management solutions B&B COMMAND/POST (now BMC Patrol™), hp OpenView™ (HP Network Node Manager™ and HP OV Operations™ for Windows) and TIVOLI™. With the latter integration projects, I was also assigned to manage the tasks required to achieve a certified status for the solutions provided by ITL and producing supporting user documentation and marketing literature. I have also project managed and provided technical input into the creation of a new ITL product called XPERT24. This enables monitoring of BASE24™ transaction interchanges (approval/denial rates) as well as the states, rates and queues currently recorded against ATM and POS networks. Currently studying the PRINCE2 Project Management Foundation course as part of my role at Insider Technologies Limited

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